Disney Plus error code 39 is a rights management code that usually indicates that the streaming service requires a secure connection, which your streaming setup cannot provide. A problem with your Disney Plus app, streaming device, HDMI cable, or even your television may be preventing a secure HDMI handshake. If your issue is along those lines and you can resolve it, the error code 39 will be removed.
Table of Contents
What Does Disney Plus Error Code 39 Look Like?
When this error occurs, you will usually see the following error message
We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).
Although the message appears to be serious, it usually appears when you connect too many devices to Disney Plus at once. If that’s not the case, it’s possible you’re attempting to access the service via your Xbox One console. Many users have reported that streaming Disney Plus on their Xbox One and another device at the same time usually results in Error 39.
What Causes Disney Plus Error Code 39?
The Disney Plus error code 39 typically indicates a rights management problem preventing Disney’s servers from streaming the requested video. There are some cases where you have no control, and if Disney is unable to stream the content at all or to users in your specific region, there isn’t much you can do.
When the problem is caused by a problem on your end, which is frequently the case, this error code can usually be resolved by switching to a different streaming device, using a different television, switching to a different HDMI port, or attempting a different HDMI cable.
How to Fix Disney Plus Error Code 39
Follow these steps in order until Disney Plus resumes normal operation and the error code disappears:
1. Attempt to load the video again. In some cases, this error code can occur as a one-time fluke. When that happens, simply refreshing or reloading the video will allow it to play. If it stops and you see error code 39 again, return to these troubleshooting tips and continue.
2. Shut down your PC Xbox streaming app. If you have been using the Windows 10 Xbox app to stream your Xbox One to your computer, shut down the stream and close the app. You may also have to restart the Disney Plus app or even restart your Xbox One. Once you are no longer streaming from your Xbox One to your PC, error code 39 should go away.
This step only applies if you are seeing error code 39 in the Disney Plus app on your Xbox One.
3. Change your streaming device. This issue is most commonly associated with streaming Disney Plus from the Xbox One game console, but it has also been reported when streaming directly from a smart TV and on other devices. In any case, experiment with a different streaming device to see if it works.
If you can stream normally from another device, you know there’s an issue with your Xbox One or whatever device generated the error code.
4. Change to another HDMI port. Switch to a different HDMI port on your television using the streaming device that generated the error code 39. Examine each port to see if any of them work. If one of them works, it means the handshake on that port was successful. If you leave your streaming device connected, everything should be fine.
5. Attempt a different HDMI cable. If you have another HDMI cable on hand, swap it in and see if that solves the problem. Use a high-quality, undamaged cable that isn’t too long and supports HDMI 2.1. If you find a working cable, leave it plugged in and use it.
6. Make sure you’re using an HDMI to HDMI cable. This issue can be caused by any type of HDMI converter cable, such as an HDMI to VGA cable. Switch to a standard HDMI cable with HDMI connectors on both ends and plug it directly into an HDMI port on your television, monitor, or projector.
7. Try turning off and restarting your television. Unplug the television and wait a few minutes before plugging it back in. If that doesn’t work, try rebooting both your television and your streaming device simultaneously. If that works, you may have to repeat the procedure if the HDMI handshake fails again in the future.
8. Remove and then reinstall the Disney+ app. Begin by deleting the app and then restarting your streaming device. Turn it off, unplug it, then plug it back in and turn it on. Reinstall the app and see if it works now.
9. Change the television. If you have a second television, check to see if it displays the same error code. Because some older televisions do not support a new enough version of HDMI for secure connections, this type of error can occur.
10. Unplug and remove any video capture device you have installed. If you use a video capture device to record video or stream games, unplug it and remove it from the equation. Some of these devices will trigger error code 39 and prevent Disney Plus from working.
11. Factory reset your Xbox One. First, make sure that Disney Plus works with the same television and the same HDMI cable when connected to a different streaming device, like a Roku or Fire TV.
If it does, then perform an Xbox One factory reset, making sure to choose the Reset and keep my games & apps option to avoid losing data. After the reset process has finished, you may also need to delete and reinstall the Disney Plus app.
This is a drastic step, and it only applies if you’re having trouble streaming from an Xbox One.
Read also: Can You Connect AirPods To Xbox One?
Popular Things to Watch on Disney Plus
Hopefully, one of these solutions aided you in resolving error 39. Now that you’re up and running, you might want to check out some of the popular Disney Plus titles. There are two TV shows, for example, that are unquestionably worth watching. The first is The Mandalorian, a new Star Wars series. If you enjoy long-running classic shows, The Simpsons could be a good fit.
To sum up, this post has provided 11 reliable solutions for resolving the Disney Plus error code 39. If you encounter the same problem, try these solutions. If you have any better solutions, please share them in the comments section.
Frequently Asked Questions
An Error Code 42 means your streaming device is running into trouble when attempting to connect to Disney Plus servers. It could be caused by a slow or unstable internet connection, which you can address by troubleshooting your internet connection.
Error Code 41 is a rights management issue. Your only options for attempting to fix it is to look for and address possible connectivity problems or wait for Disney to sort things out on its end.
If you’re seeing an Error Code 76, that means there’s a problem with the internet connection. Make sure your internet connection is running smoothly, and if so, try restarting and updating your router or modem. If you’re attempting to stream from a web browser, clear your browser’s cache. You may also need to troubleshoot or disable your VPN (if you’re using one) if nothing else is working.
Error Code 83 on Disney Plus means there’s probably either an issue with device compatibility or a server problem. Make sure your device is compatible, and if not, you’ll need to switch to one that is. If the device is compatible, use Downdetector to see if the service itself is down. If the service is fine, the problem could be your internet connection or the Disney Plus app, in which case you’ll want to double-check your connection and possibly restart (or even reinstall) the app.